Privacy Policy

Privacy Policy

Last Updated: January 1, 2026

1. Introduction

Massbur Construction, LLC, doing business as R1 Construction (“R1 Construction,” “we,” “us,” or “our”), operates the website https://www.homeremodelbyr1.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service.

By accessing or using the Service, you consent to the practices described in this Privacy Policy.
Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

2. Information We Collect

2.1 Personal Data You Provide

We may collect personally identifiable information that you voluntarily provide, including:

First and last name

Email address

Phone number

Address (street, city, state, ZIP code)

Project details, photos, or descriptions submitted through forms

Messages, inquiries, or uploaded files

Payment‑related information (processed by third‑party providers)

We may use your Personal Data to send newsletters, updates, promotional materials, and service‑related communications. Marketing emails are sent only in accordance with applicable laws, and you may opt out at any time.

2.2 SMS / Mobile Messaging Information

If you opt in to SMS communications, we collect:

Mobile phone number

Message history

Opt‑in/opt‑out status

We use this information solely to send:

Appointment reminders

Project updates

Service confirmations

Occasional promotional messages (if opted in)

We do not sell or share SMS opt‑in data with third parties for marketing purposes.

You may opt out at any time by replying STOP.

2.3 Usage Data

We may automatically collect information about how the Service is accessed and used, including:

IP address

Browser type and version

Pages visited

Date and time of visit

Time spent on pages

Device identifiers

Diagnostic and performance data

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Operate and secure the Service

Remember your preferences

Analyze website performance

Support marketing and remarketing efforts

Types of cookies include:

Session Cookies – to operate the Service

Preference Cookies – to remember settings

Security Cookies – to enhance security

2.5 Analytics and Third‑Party Tracking

We may use tools such as:

Google Analytics

Facebook Pixel

Yext analytics

CallRail call tracking

These tools may collect information about your browsing activity on our Service and, in some cases, across other websites.
Data collected by these providers is processed according to their own privacy policies.

2.6 Cookie Management

You may manage or disable cookies through your browser settings.
Disabling cookies may affect certain features or functionality of the Service.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain the Service

Respond to inquiries and deliver customer service

Schedule appointments and prepare estimates

Communicate project updates

Process payments and manage billing

Improve website performance and user experience

Monitor usage and detect technical issues

Deliver marketing or promotional communications (with opt‑out options)

Comply with legal and regulatory obligations

We do not sell your personal information.

4. User‑Submitted Content

If you submit photos, project details, reviews, or other content, you permit us to use that content for:

Responding to your inquiry

Preparing estimates

Internal training and quality assurance

Improving our services

We will not publish your content publicly without your explicit permission.

5. Data Retention

5.1 Personal Data

We retain Personal Data only as long as necessary for the purposes described in this Privacy Policy, or as required to:

Comply with legal obligations

Resolve disputes

Enforce agreements

5.2 Usage Data

Usage Data is generally retained for a shorter period unless needed to:

Improve security

Enhance functionality

Comply with legal requirements

6. Data Transfers

Your information may be transferred to and stored on servers located outside your state or country.
If you provide information from outside the United States, you consent to the transfer and processing of your data in the United States.

We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Disclosure of Data

We may disclose Personal Data in good faith when necessary to:

Comply with legal obligations

Protect the rights or property of R1 Construction

Prevent or investigate wrongdoing

Protect the safety of users or the public

Defend against legal liability

8. Security of Data

We use commercially reasonable measures to protect your Personal Data.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Do Not Track (DNT) Signals

Some browsers send “Do Not Track” (DNT) signals automatically.
At this time, our Service does not respond to DNT signals.
You may enable or disable DNT in your browser settings.

10. Service Providers

We may engage third‑party companies to assist with:

Website hosting

Analytics

Customer support

Payment processing

Marketing and remarketing

These providers may access Personal Data only to perform tasks on our behalf and are prohibited from using it for other purposes.

11. Behavioral Remarketing

We may use remarketing services to advertise on third‑party websites after you visit our Service.
These services use cookies or pixels to deliver ads based on your browsing history.

For example, Facebook remarketing is provided by Meta Platforms, Inc.
You may manage your ad preferences through Facebook’s settings or the Digital Advertising Alliance.

12. Payments

If you purchase services through our website, payments are processed by third‑party providers such as QuickBooks Payments.
We do not store or collect your payment card information.
Payment processors handle your data in accordance with their own privacy policies and PCI‑DSS standards.

13. Children’s Privacy

The Service is not intended for individuals under the age of 18.
We do not knowingly collect Personal Data from minors.
If you believe a child has provided information to us, please contact us so we can remove it.

14. Your Rights (Texas Data Privacy and Security Act – TDPSA)

If you are a Texas resident, you may have the right to:

Access the personal data we hold about you

Request corrections

Request deletion

Opt out of targeted advertising or data sharing

Withdraw consent for SMS or marketing communications

To exercise these rights, contact us through the Support Request system on our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes are effective when posted on this page.
We will update the “Last Updated” date and may notify you by email or a prominent notice on the Service.

16. Contact Us

If you have questions about this Privacy Policy or your data, please contact us through the Support Request system on our website.