Privacy Policy

PRIVACY POLICY

Last Updated: August 11, 2026

1. Introduction

Massbur Construction, LLC, doing business as R1 Construction (“R1 Construction,” “Company,” “we,” “us,” or “our”), operates the website https://www.restorationinaustin.com, including any related pages, forms, features, content, communications, and online services that link to or reference this Privacy Policy (collectively, the “Service”). This Privacy Policy describes how we may collect, receive, access, use, disclose, retain, protect, and otherwise process information relating to individuals who access or use the Service, communicate with us, request information, schedule appointments, submit project-related materials, or otherwise interact with us.

By accessing or using the Service, submitting information to us, communicating with us, or otherwise indicating your acceptance, you acknowledge that you have read and understand this Privacy Policy and agree that your information may be handled as described herein to the fullest extent permitted by applicable law. If you do not agree with this Privacy Policy, you should not access or use the Service or provide information to us.

This Privacy Policy is intended to describe our privacy practices and does not create, and shall not be construed to create, any contractual, fiduciary, or other legal obligation beyond those obligations imposed by applicable law. Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as in our Terms and Conditions, if applicable.

2. Information We Collect

We may collect information directly from you, automatically when you use the Service, from service providers and business partners, from publicly available sources, and from other lawful sources. The categories of information we collect may vary depending on how you interact with us and may include any information reasonably necessary or useful to operate, maintain, improve, secure, market, and provide the Service and our business offerings.

2.1 Personal Data You Provide

We may collect personally identifiable information and other information that you voluntarily provide to us, including, without limitation:

First and last name;

Email address;

Phone number;

Address, including street address, city, state, and ZIP code;

Project details, measurements, photos, videos, descriptions, preferences, budget information, and related materials submitted through forms or communications;

Messages, inquiries, appointment requests, customer service communications, reviews, testimonials, or uploaded files;

Payment-related and billing information, which may be processed by third-party payment providers;

Communications preferences, consent records, and opt-in or opt-out selections; and

Any other information you choose to submit, upload, transmit, or otherwise make available to us.

We may use Personal Data to communicate with you, respond to inquiries, provide estimates, schedule appointments, deliver services, administer customer relationships, send service-related communications, provide newsletters, updates, promotional materials, or other marketing communications, and for any other purpose disclosed at or before the time of collection or otherwise permitted by applicable law. Marketing communications are intended to be sent in accordance with applicable legal requirements, and you may opt out of certain marketing communications as described in those communications or as otherwise required by law.

You are responsible for ensuring that any information you provide is accurate, complete, and submitted with any necessary rights, permissions, and consents. You should not submit information about another person unless you have authority to do so.

2.2 SMS / Mobile Messaging Information

If you opt in to SMS, MMS, or other mobile messaging communications, we may collect and use information associated with those communications, including, without limitation:

Mobile phone number;

Message content and message history;

Date, time, delivery, and response information;

Opt-in, opt-out, consent, and preference status; and

Other technical or transactional information associated with mobile messaging.

We may use this information to send appointment reminders, project updates, service confirmations, customer service messages, and promotional messages where permitted by law and consistent with your choices. Message frequency may vary, and message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP or by using any other opt-out method we make available. Opting out of marketing or promotional SMS messages may not prevent us from sending non-marketing, transactional, account, appointment, project, safety, legal, or service-related communications where permitted by law.

2.3 Usage Data

We may automatically collect information about how the Service is accessed, used, and performs, including, without limitation:

Internet Protocol (IP) address;

Browser type, browser version, language settings, and referring URLs;

Pages, content, or features viewed or used;

Date and time of visits;

Time spent on pages and interaction data;

Device type, operating system, device identifiers, advertising identifiers, and mobile network information;

General location information derived from IP address or device settings;

Log files, diagnostic data, crash data, performance data, and security-related information; and

Other information collected through cookies, pixels, tags, software development kits, scripts, and similar technologies.

2.4 Cookies and Tracking Technologies

We and our service providers, advertising partners, analytics providers, and other third parties may use cookies, web beacons, pixels, tags, scripts, local storage, device identifiers, and similar tracking technologies to collect and store information when you use the Service.

We may use these technologies to:

Operate, maintain, and secure the Service;

Remember settings, preferences, and user selections;

Authenticate users and detect fraud, abuse, or unauthorized activity;

Analyze website performance, traffic, and usage trends;

Measure the effectiveness of content, advertising, and marketing campaigns;

Support advertising, remarketing, retargeting, and audience measurement; and

Improve and personalize the Service and our communications.

2.5 Analytics and Third-Party Tracking

We may use analytics, advertising, call tracking, customer relationship management, website optimization, and similar tools and technologies, including tools such as Google Analytics, Facebook Pixel, Yext analytics, CallRail call tracking, and other comparable providers that we may use from time to time.

These providers may collect information about your browsing activity on the Service and, in some cases, across other websites, applications, or online services. Such information may be used by us and by those providers for analytics, measurement, advertising, remarketing, optimization, call tracking, attribution, reporting, fraud prevention, and other business purposes, subject to applicable law and the applicable provider’s own terms and privacy practices.

We do not control the privacy practices of third-party providers, and, to the maximum extent permitted by law, we are not responsible for their acts, omissions, security practices, privacy practices, or independent processing of information.

2.6 Cookie Management

You may be able to manage, block, or disable cookies or certain tracking technologies through your browser or device settings and, where available, through tools provided by third parties. If you disable or reject cookies, certain features, functionality, security protections, or portions of the Service may not operate properly, and we shall not be responsible for any resulting unavailability, degraded functionality, or user experience.

3. How We Use Your Information

We may use the information we collect for any lawful business, commercial, operational, security, marketing, legal, or compliance purpose, including, without limitation, to:

Provide, operate, maintain, administer, and improve the Service;

Respond to inquiries, requests, and customer service communications;

Schedule appointments, consultations, inspections, and project-related communications;

Prepare estimates, proposals, quotes, and project recommendations;

Communicate project updates and service-related information;

Process payments, manage billing, and maintain transaction records;

Verify information, maintain customer records, and manage our relationship with you;

Improve website performance, content, functionality, user experience, and business operations;

Monitor usage, detect technical issues, troubleshoot errors, and maintain security;

Prevent, detect, investigate, or respond to fraud, unauthorized access, misuse, unlawful conduct, or other harmful activity;

Deliver, personalize, measure, and improve advertising, marketing, remarketing, promotional communications, and audience targeting, subject to applicable legal requirements and opt-out rights;

Conduct analytics, research, training, quality assurance, business planning, reporting, and administrative functions;

Enforce our rights, agreements, policies, and legal terms;

Comply with legal, regulatory, law-enforcement, governmental, insurance, tax, audit, litigation, and dispute-resolution obligations or requests;

Protect the rights, property, safety, and interests of R1 Construction, our customers, users, personnel, service providers, affiliates, and others; and

Carry out any other purpose disclosed at the time of collection, authorized by you, reasonably necessary in connection with the Service, or otherwise permitted by applicable law.

We do not sell your personal information. 

4. User-Submitted Content

If you submit photos, videos, project details, measurements, reviews, testimonials, comments, files, designs, plans, communications, or other content or materials to us (collectively, “User Content”), you represent and warrant that you have all rights, permissions, licenses, and consents necessary to submit such User Content and to allow us to use it as described in this Privacy Policy.

By submitting User Content, you grant R1 Construction a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable license to use, copy, reproduce, store, host, process, transmit, display internally, modify, adapt, create derivative works from, and otherwise exploit the User Content for business purposes.

We will not intentionally publish your project photos or reviews publicly for marketing purposes without your permission where such permission is required by applicable law. 

5. Data Retention

5.1 Personal Data

We may retain Personal Data for as long as we determine is reasonably necessary or appropriate for the purposes described in this Privacy Policy, including to provide the Service, administer customer relationships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect our rights and interests, support security and fraud prevention, satisfy insurance, tax, accounting, audit, and compliance requirements, and for any other lawful purpose.

Retention periods may vary depending on the type of information, the context in which it was collected, our operational needs, applicable legal requirements, and any relevant statute of limitations. We are not obligated to retain information for any particular period except as required by applicable law.

5.2 Usage Data

Usage Data may be retained for shorter or longer periods depending on our business, operational, technical, security, analytics, legal, and compliance needs. We may retain Usage Data where useful to improve security, enhance functionality, investigate issues, prevent misuse, support analytics, maintain records, or comply with legal requirements.

6. Data Transfers

Your information may be transferred to, stored in, accessed from, or processed in the United States or other jurisdictions where we, our affiliates, service providers, vendors, contractors, or other authorized recipients maintain facilities or conduct operations. These jurisdictions may have data protection laws that differ from those in your state, province, or country of residence.

If you provide information from outside the United States, you consent to the transfer, storage, access, and processing of your information in the United States and any other jurisdiction where we or our service providers operate, subject to applicable law.

We take commercially reasonable steps designed to handle information in accordance with this Privacy Policy and applicable legal requirements. No data transfer, transmission, or storage system can be guaranteed to be completely secure, and we disclaim liability for unauthorized access, use, disclosure, loss, alteration, or destruction of information except to the extent liability cannot be limited under applicable law.

7. Disclosure of Data

We may disclose Personal Data, Usage Data, User Content, and other information to the fullest extent permitted by applicable law, including, without limitation, in the following circumstances: 

Service Providers and Vendors. We may disclose information to companies and individuals that provide services to us or on our behalf, including website hosting, analytics, advertising, marketing, remarketing, call tracking, customer support, communications, scheduling, project management, payment processing, billing, information technology, cybersecurity, data storage, professional services, and other business support services.

Affiliates and Business Partners. We may disclose information to our affiliates, related entities, contractors, subcontractors, suppliers, installers, referral partners, financing partners, insurance providers, and other business partners where reasonably related to our business operations, service delivery, marketing, administration, or legal interests.

Legal, Safety, and Compliance Purposes. We may disclose information when we believe in good faith that disclosure is necessary or appropriate to comply with laws, regulations, subpoenas, court orders, governmental requests, law-enforcement requests, legal process, audits, insurance requirements, or regulatory obligations; to protect rights, property, privacy, safety, or security; to prevent, detect, investigate, or respond to fraud, misuse, unauthorized activity, unlawful conduct, or security incidents; or to establish, exercise, defend, or enforce legal claims, agreements, policies, and rights.

Business Transactions. We may disclose, transfer, or make available information in connection with any actual or contemplated merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, joint venture, assignment, transfer, due diligence process, change of control, or similar business transaction involving all or part of our business or assets.

With Your Direction or Consent. We may disclose information when you direct us to do so, authorize the disclosure, request that we communicate with third parties, submit information through features intended to involve third parties, or otherwise consent.

We do not control third parties that receive information for their own independent purposes, and, to the fullest extent permitted by law, we disclaim responsibility and liability for the privacy, security, or data practices of any third party that is not acting solely as our service provider.

8. Security of Data

We use commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Data in our possession or control. These safeguards may vary based on the nature of the information, the context of processing, available technology, operational considerations, and applicable legal requirements.

However, no website, network, system, server, database, transmission, electronic storage method, or security measure is completely secure, error-free, or immune from unauthorized access, acquisition, disclosure, alteration, misuse, loss, or destruction. We do not warrant or guarantee the security, confidentiality, integrity, or availability of any information or the Service.

To the fullest extent permitted by applicable law, R1 Construction shall not be liable for any unauthorized access to, acquisition of, disclosure of, alteration of, loss of, misuse of, or destruction of information, or for any resulting damages, losses, claims, liabilities, costs, or expenses, except to the extent such liability cannot be limited under applicable law. You are responsible for using appropriate safeguards when accessing the Service and communicating with us, including maintaining the confidentiality and security of your devices, accounts, passwords, networks, and communications.

9. Do Not Track (DNT) Signals

Some browsers or devices may send "Do Not Track" or similar signals. Because there is not currently a uniform industry or legal standard for recognizing or honoring DNT signals, the Service does not respond to DNT signals at this time. You may enable or disable DNT or similar settings through your browser or device settings.

10. Service Providers

We may engage third-party companies, contractors, vendors, platforms, and individuals to perform functions for us or on our behalf, including, without limitation:

Website hosting and maintenance;

Analytics and measurement;

Customer support and communications;

Scheduling and project management;

Payment processing and billing;

Advertising, marketing, remarketing, and lead management;

Call tracking and communications technology;

Data storage, security, and information technology support;

Professional, legal, accounting, audit, insurance, and compliance services; and

Other services reasonably related to operating, maintaining, improving, securing, marketing, or administering the Service or our business.

These service providers may access, receive, collect, use, store, disclose, or otherwise process information as reasonably necessary to perform services for us, comply with law, protect rights and safety, or as otherwise permitted by their applicable agreements and privacy practices. We seek to work with service providers that agree to process Personal Data in a manner consistent with applicable legal requirements; however, we do not guarantee and are not responsible for any independent acts, omissions, security incidents, privacy practices, or legal compliance failures of third parties except to the extent required by applicable law.

11. Behavioral Remarketing

We may use remarketing, retargeting, targeted advertising, audience measurement, and similar services to advertise to you or others on third-party websites, applications, platforms, or services after you visit or interact with the Service. These services may use cookies, pixels, tags, device identifiers, hashed identifiers, or similar technologies to collect or receive information from the Service and elsewhere on the Internet and use that information to provide measurement services and targeted ads. You may manage certain ad preferences through the applicable provider’s settings or industry opt-out tools.

12. Payments

If you purchase services, make deposits, or otherwise submit payment-related information through or in connection with the Service, payments may be processed by third-party payment providers such as QuickBooks Payments or other providers we may use from time to time. We do not intend to store or directly collect full payment card numbers through the Service unless expressly stated at the point of collection.

Payment processors and related financial service providers may collect, use, process, store, and disclose payment information in accordance with their own terms, privacy policies, security standards, and legal obligations, including applicable PCI-DSS requirements. To the fullest extent permitted by law, we are not responsible or liable for the acts, omissions, errors, delays, service failures, security incidents, privacy practices, or legal compliance of third-party payment processors or financial service providers.

13. Underage/Minor Privacy

The Service is not intended for, directed to, or designed for individuals under the age of 18. We do not knowingly collect Personal Data from minors under 18. If you are under 18, you must not use the Service or submit information to us.

If you believe a minor has provided information to us, please contact us through the Support Request system on our website.

14. Your Rights (Texas Data Privacy and Security Act – TDPSA and Other Applicable Laws)

Depending on your state, country, or other jurisdiction of residence, and subject to applicable legal limitations, exemptions, verification requirements, and our rights to retain or process information as permitted by law, you may have certain privacy rights regarding your Personal Data.

If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act, which may include the right to:

Confirm whether we are processing your personal data and access such personal data;

Correct inaccuracies in personal data, taking into account the nature of the personal data and purposes of processing;

Delete personal data provided by or obtained about you, subject to applicable exceptions;

Obtain a copy of personal data that you previously provided to us in a portable and, to the extent technically feasible, readily usable format;

Opt out of certain processing for targeted advertising, sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects, where applicable; and

Withdraw consent for certain SMS or marketing communications where consent is the basis for processing.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law, and any references to specific laws are qualified by applicability thresholds, exemptions, exceptions, and defenses available under those laws.

15. Communications; CAN-SPAM; Opt-Outs

We may send you service-related, transactional, administrative, legal, security, billing, appointment, project, and customer service communications, which may be necessary or important for your relationship with us and may not be subject to all opt-out rights.

We may also send marketing or promotional emails, SMS messages, or other communications where permitted by applicable law. We intend to comply with applicable email and marketing laws, including CAN-SPAM where applicable, but this Privacy Policy does not constitute a representation, warranty, or guarantee that any specific communication, technology, or process will satisfy every legal requirement in every jurisdiction.

You may opt out of certain marketing emails by following the unsubscribe instructions included in those emails, and you may opt out of SMS messages by replying STOP where that functionality is available. Even after opting out, you may continue to receive non-marketing communications where permitted by law.

16. Reservation of Rights; Changes to the Service and This Privacy Policy

We reserve the right, in our sole discretion and to the fullest extent permitted by law, to modify, amend, update, supplement, replace, suspend, discontinue, restrict, or terminate this Privacy Policy, the Service, any portion of the Service, any features or functionality, and any access to the Service at any time, with or without prior notice.

Changes to this Privacy Policy are effective when posted on this page or otherwise made available through the Service, unless a later effective date is stated. We may, but are not obligated to, provide notice by email, prominent notice on the Service, or other means where required by law or where we determine notice is appropriate.

Your continued access to or use of the Service after an updated Privacy Policy is posted or made available constitutes your acknowledgment of the updated Privacy Policy and, to the fullest extent permitted by law, your agreement that your information may be handled as described in the updated Privacy Policy. If you do not agree to the updated Privacy Policy, you must stop using the Service and should not provide further information to us.

17. Disclaimers; Limitation of Liability

The Service and all privacy, security, communications, analytics, advertising, and other practices described in this Privacy Policy are provided on an “as is,” “as available,” and “with all faults” basis to the fullest extent permitted by applicable law. We make no representations or warranties, express, implied, statutory, or otherwise, regarding the Service, any third-party services, any data processing activities, the availability or accuracy of information, the security of any data, or the absence of errors, interruptions, unauthorized access, or security incidents.

To the fullest extent permitted by applicable law, R1 Construction, its affiliates, owners, members, managers, officers, directors, employees, contractors, representatives, agents, successors, and assigns shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, enhanced, or similar damages; lost profits; lost revenues; lost business opportunities; loss of goodwill; loss, corruption, or unauthorized disclosure of data; business interruption; reputational harm; or other intangible losses arising out of or relating to this Privacy Policy, the Service, any collection, use, disclosure, retention, transfer, security, loss, or processing of information, any third-party service, any security incident, or any communications with us, whether based on contract, tort, negligence, strict liability, statute, warranty, or any other legal theory, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, R1 Construction’s aggregate liability for all claims arising out of or relating to this Privacy Policy, the Service, or any collection, use, disclosure, retention, transfer, security, loss, or processing of information shall not exceed the greater of  the amount you paid directly to R1 Construction for use of the Service giving rise to the claim during the three months preceding the event giving rise to liability.

18. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless R1 Construction, its affiliates, owners, members, managers, officers, directors, employees, contractors, representatives, agents, service providers, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, damages, losses, liabilities, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees and costs, arising out of or relating to: (a) your access to or use of the Service; (b) information, materials, or User Content you submit, upload, transmit, or otherwise provide; (c) your violation of this Privacy Policy, any applicable terms, or any law, rule, regulation, or third-party right; (d) your communications or transactions with R1 Construction or any third party; (e) your negligence, willful misconduct, fraud, misrepresentation, or misuse of the Service; or (f) any allegation that information or materials you provided infringed, misappropriated, violated, or otherwise harmed the rights, privacy, security, property, or interests of any person or entity.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims. You shall not settle any claim in a manner that imposes liability, admission, obligation, or restriction on R1 Construction without our prior written consent.

19. Dispute Resolution; Governing Law; Arbitration; Class Action Waiver

To the fullest extent permitted by applicable law, this Privacy Policy and any dispute, claim, controversy, or cause of action arising out of or relating to this Privacy Policy, the Service, any collection, use, disclosure, retention, transfer, security, loss, or processing of information, any communications with us, or any relationship between you and R1 Construction shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles that would require the application of any other law.

Before initiating arbitration or any legal proceeding, you agree to first contact us through the Support Request system on our website and attempt in good faith to resolve the dispute informally. If the dispute is not resolved through informal efforts within thirty (30) days after notice is received, either party may initiate binding arbitration as described below, except for claims that may be brought in small claims court or claims for injunctive or equitable relief to protect intellectual property, confidential information, data security, or unauthorized use of the Service.

You and R1 Construction knowingly and voluntarily waive any right to a trial by jury for any dispute covered by this Privacy Policy. You and R1 Construction further agree that any dispute shall be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative action. 

You agree that the exclusive jurisdiction and venue for such dispute shall be the state or federal courts located in Texas, and you consent to personal jurisdiction in those courts. Nothing in this section limits our right to seek injunctive, equitable, or other relief in any court of competent jurisdiction to protect our rights, property, data, systems, customers, personnel, business operations, or confidential information.

20. Contact Us

If you have questions about this Privacy Policy or your data, or if you wish to exercise rights that may apply to you under applicable privacy law, please contact us through the Support Request system on our website.